Mentoring For Your Business

Nobody knows your business like you do – but it can be a very lonely place when all the responsibility is all on you.

We don’t have ALL the answers, but drawing on our experience of building and running a successful business with year-on-year growth, employing a workforce of about 50 staff, 2 offices and a very happy and stable subscription client base, we work with clients like you, to help you make the most of your business.

We built Best Reception from scratch in 2006 and at the time of selling it (August 2024), our reputation was phenomenal – our reviews spoke for themselves, and we worked tirelessly to create a product that was market leading, particularly within our specialist sectors.

What Key Values Made Our Company Work So Well?

  1. First and foremost, above everything else – outstanding customer service. We regularly would go far beyond what was expected of us and this doesn’t go unnoticed by customers.
  2. Promoting a positive working environment where our staff felt valued and happy.
  3. Quality, Quality, Quality – of course we are not perfect and we made mistakes, but by creating a culture where anything less than great was not acceptable, our reputation just grew and grew.
  4. Great communication, honesty and openness – no matter what you do, things go wrong from time to time. By ensuring that clients and staff were aware of situations as they arose, admitting when we got something wrong and finding (and communicating) solutions, everyone knew where they stood and knew they could have confidence in us.
  5. A sense of urgency (where appropriate). This goes back to our outstanding customer service mantra – solutions need to be found and fast. By responding to clients’ issues and requests promptly, they would recognise that they truly were valued as customers.